Welcome to the Marketplace Help Center!
Whether you need assistance enrolling in a health plan, need to update your personal information, or have any questions, we’re here to help – in person, over the phone, or online.
Find Local Help
Speak in person or virtually with a Marketplace-certified assister near you to learn about available insurance plans and which ones you qualify for. Assisters provide free, unbiased enrollment assistance.
Find Help
Call Customer Service
Contact the Marketplace’s customer service representatives if you need assistance enrolling in a health plan, need to update your personal information, or have any questions.
Contact Us
Search for an Agent
Whether you’re shopping as an individual, family, or small business with employees, an agent can provide you with personalized plan recommendations and enrollment support.
Find an Agent
Call Customer Service
Contact the Marketplace’s customer service representatives if you need assistance enrolling in a health plan, need to update your personal information, or have any questions.
- Consumer assistance center: 888-687-1501.
- Consumer assistance center TTY (teletype): 711
(for those who are deaf, hard of hearing, or speech disabled)
CAC Hours:
Monday-Friday: 8:00am-5:00PM ET
Saturday: CLOSED
Sunday: CLOSED
Extended Dates & Times:
Thursday, December 14, 2023: 8:00AM-10:00PM ET
Friday, December 15, 2023: 8:00AM-10:00PM ET
Tuesday, January 9, 2024 - Monday, January 15, 2024: 8:00AM to 10:00PM ET except Sunday, January 14, 2024 (closed in observance of the holiday).
Still have questions?
Get answers to frequently asked questions about the Marketplace and its offerings.
- Contact a Navigator at Enroll Virginia and get free help online or in person from trained experts to sign up for health coverage. Navigators can help review eligibility and options for different programs and types of coverage.
- Vietnamese Americans in Virginia can connect with local navigators from Boat People SOS to get enrolled in an affordable health plan.
Free translation services are available. Call the Consumer Assistance Center at 1-888-687-1501 for assistance.
Agents and Assisters
We appreciate the agents and assisters who partner with the Marketplace. If you need help with your Marketplace account or have any questions, call the number below.
Agent and assister helpline: 888-687-1502.
Small Business Support
Need help finding the right plan for your small business and employees? An agent can help you decide which Virginia carrier is right for you.
